Service Re-design

 

Prof. David Colin-Thomé, OBE

National Primary Care Clinical Director, Department of Health

 

To continually improve the care of patients with long term conditions (LTC) is an NHS priority. We have National Service Frameworks such as the recently published framework for chronic kidney disease1 which are complemented by NICE and provide an evidence based approach to better care. We have documents such as the Quality and Outcomes Framework of the GP contract that clinically focuses on Long Term Conditions which features in 80% of all GP consultations2 and now the added potential of the new pharmacy contract.

 

The over arching NHS and social care model for the management of Long Term conditions has been produced by the Department of Health in which new categories of patient need have been devised.

 

On Level 1 are patients who, with support from their carers, are capable of developing the skills to monitor and manage their own condition to become empowered, expert patients.

 

Patients who have a complex single need or multiple conditions will be placed on Level 2. They will require responsive, specialist services using disease-specific protocols and pathways.

 

The most vulnerable patients who have highly complex, multiple long-term conditions will be on Level 3. They will need an intensive case management approach, building on the single assessment process. It is those patients whom we need to identify first.2

 

This systematic proactive approach to the management of patients with long term conditions will generally be based in community settings with the potential for it to be embedded in the general practice.

 

And if we are to address health inequalities, what better place to begin as those that live with social deprivation are more likely to suffer from long term conditions from an earlier age and more severely.

 

References

1. National Service Framework for Chronic Kidney Disease, DoH, 2005.

2. Supporting People with Long Term Conditions, DoH, 2005.